Professional Servicing for Your Wood Pellet Stove in St Albans
Maintain the performance of your Island Pellet Stove with our expert servicing, available in St Albans. Routine servicing helps your stove performs at its best, extending its life while keeping your home cosy throughout the year. We exclusively service our own range of wood pellet stoves, so you can trust that your appliance is in expert hands.
How Our Servicing Works
Step 1
Book Your Service
Get in touch and schedule your appointment using our easy online booking system. Select a date and time within your location’s service window, and our engineer will confirm appointment details with you before the visit.
Step 2
Expert Inspection & Maintenance
Our trained technicians will conduct a full visual inspection of your stove’s internal and external components to ensure it runs efficiently and safely. Key areas such as the burn pot, auger, flue system, igniter, heat exchange, fan, and gaskets will be thoroughly checked. If your flue needs sweeping, we’ll take care of that too.
Step 3
Performance Testing & Advice
Once servicing is complete, we’ll test the stove to confirm everything is working as it should and to ensure its operating at peak efficiency. You’ll receive a summary report detailing our findings and any recommendations.
Pricing
St Albans Servicing Plans & Pricing
We offer a single, fixed-price service with no hidden costs
£220
+VAT
What’s Included in Your Wood Burning Stove Servicing:
- Full inspection of internal and external components including refractory ceramics, flue, igniter, heat exchange, and fan.
- Performance and safety checks
- Summary report with servicing recommendations
Shop our Wood Burning Stoves with Installation in St Albans
Revolutionise your home heating with our innovative wood burning stoves, delivered straight to you. With advanced technology and quality manufacturing, we’ve created wood burning stoves that use the convenience of wood pellets, designed for modern wood burning stove experience.
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SKYE – supply & install with balanced flue
£4,950.00 inc. VAT Add to basket -
Ramsey – supply & install with balanced flue
£5,680.00 inc. VAT Add to basket -
Lundy 5 – supply & install with balanced flue
£5,950.00 inc. VAT Add to basket -
Lundy 8 – supply & install with balanced flue
£7,250.00 inc. VAT Add to basket
Customer Reviews
Lundy 5
Having used european pellet stoves in the past, we really wanted the conveience of pellets, but the look of a log burner. The Lundy 5 fitted the bill perfectly.
We've been using it for almost 2 years, and we are so happy with our purchase. It's clean, easy to use, and simple to look after.
The after sales support direct from the manufacturer is also a great plus too.
Having used european pellet stoves in the past, we really wanted the conveience of pellets, but the look of a log burner. The Lundy 5 fitted the bill perfectly.
We've been using it for almost 2 years, and we are so happy with our purchase. It's clean, easy to use, and simple to look after.
The after sales support direct from the manufacturer is also a great plus too.
We are extremely happy with our Lundy 5. It’s exceptionally easy to use and heats up the room nicely. It’s so convenient to switch on and off and is so cosy. The service we received from Marc and his team was also excellent. We would definitely recommend. Thank you Marc!
We had a Lundy 8 (stove and back boiler) fitted in 2023 and are super happy with the stove. It is so easy top use (via the wall mounted control panel) requires only limited maintenance and provides a wonderful focal point for our kitchen diner as well as a very sustainable source of heat for the room and for the central heating throughout the rest of the house. The stove is great looking and the fitting was excellent, by the Island Stoves fitter and the plumber combined. And Marc’s tutorial and instructions were also very helpful.
We are very satisfied customers - so much so we have bought the Lindy’s little sister (the Skye) for the front room!
We are very satisfied customers - so much so we have bought the Lindy’s little sister (the Skye) for the front room!
We have now had our Lundy 5 Pellet Stove for 2 months.
Installation was hassle free, despite a huge quantity of old soot coming out of our chimney. Nothing fazed the installer. The balanced flue means we don't need draughty airfbricks in the room.
The stove looks great and so easy to use. It is a well made, solid piece of engineering with a modern look. It heats the room up quickly and keeps it at the ideal temperature - no overheating.
Produces very little ash and it is simple to fill up with pellets. Very straightforward to keep clean and maintain.
Installation was hassle free, despite a huge quantity of old soot coming out of our chimney. Nothing fazed the installer. The balanced flue means we don't need draughty airfbricks in the room.
The stove looks great and so easy to use. It is a well made, solid piece of engineering with a modern look. It heats the room up quickly and keeps it at the ideal temperature - no overheating.
Produces very little ash and it is simple to fill up with pellets. Very straightforward to keep clean and maintain.
Wonderful stove. Best purhcase ever. Really well built. Easy to use, very efficient. Great service, communication. We are really happy with it. It looks like a normal log burner with the ease of pellets. Highly recommended. A** So good I have just bought a 2nd one!
Every single interaction I had with Island Pellet Stoves has been excellent. From the initial advice through to operational support, I was really impressed with the commitment to customer service. I was kept informed of every step of the installation process and the product is absolutely fantastic. I really recommend this company if you are looking to buy a pellet burner.
Having had many multifuel stoves and boilers stoves I decided I'd try a Lundy 8 boiler stove fitted to a thermal store.
After contacting Marc the owner of Lundy stoves he suggested I install a balanced flue utilising my existing twin wall chimney with a flue liner.
I install boilers and stoves as part of my everyday work, with Marc's expert advice on installation it turned out an easy install.
The stove looks good and fits in well with the original fire place.
I like the ease of use and control loading with pellets is an easier life.
The build quality of the lundy8 is solid and well designed with easy access to servsiable parts.
The heating from the boiler is as good as I need to heat 5 radiators and the heat to the room is hotter than my previous boiler stove.
I'm looking forward to installing Lundy stoves in the future and working with Marc on design as his knowledge is second to none.
Hope this review helps anyone thinking about a Lundy stove.
Dave Johnson
After contacting Marc the owner of Lundy stoves he suggested I install a balanced flue utilising my existing twin wall chimney with a flue liner.
I install boilers and stoves as part of my everyday work, with Marc's expert advice on installation it turned out an easy install.
The stove looks good and fits in well with the original fire place.
I like the ease of use and control loading with pellets is an easier life.
The build quality of the lundy8 is solid and well designed with easy access to servsiable parts.
The heating from the boiler is as good as I need to heat 5 radiators and the heat to the room is hotter than my previous boiler stove.
I'm looking forward to installing Lundy stoves in the future and working with Marc on design as his knowledge is second to none.
Hope this review helps anyone thinking about a Lundy stove.
Dave Johnson
Had our stove a year now and love it!
Everyone we dealt with at Island was great.
Happy to recommend them and their product to anyone who cares to ask.
Everyone we dealt with at Island was great.
Happy to recommend them and their product to anyone who cares to ask.
All-round excellent! Having finally found a UK supplier of pellet stoves (they're very common in Europe, but not so here), we ordered ours before work had even started on our renovation. Marc took all our delays in his stride, but was ready to go as soon as we were. Installation was drama-free, and professionally done. The Ramsey stove is great - simple to use, quick to heat up the room, and remarkably mess-free. After 30+ years of wood-burners, and all the sawing, chopping, lighting, cleaning and sweeping that goes with them, this is definitely the way to go - the look, feel and heat of a wood-burner, but with none of the hard work! We love it!
Our Lundy 5 pellet stove has now been installed for 7 weeks and we are completely satisfied with the quality and performance of the stove. The experience, guidance and installation by Island Stoves was exemplary and we would not hesitate to recommend this company.
Excellent service from Marc both pre and post installation. Very happy with our Ramsey stove, doing the job required perfectly.
I have 2 of the Island Pellet Stoves, they are amazing i would definitely recommend. They are so easy to maintain, minimal cleaning and very cost efficient. My home has underfloor heating, we are electricity only so this can be quite expensive. The stoves are great at maintaining the room temp so as not to have high electricity usage. Plus the after service is exceptional! Thanks Marc
Whole experience was seamless and exceptionally quick from initial enquiry to installation. Marc was really helpful with suggestions on fitting & the best places to obtain the wood pellets.
For a new house this has been the easiest way to get a log burner and has changed our kitchen to a room that is v cold in the winter to one that can be enjoyed all year round. Thanks Marc & team! 🙂
For a new house this has been the easiest way to get a log burner and has changed our kitchen to a room that is v cold in the winter to one that can be enjoyed all year round. Thanks Marc & team! 🙂
I have just had my Ramsey pellet stove installed a few days ago from Island pellet stove team. From the purchase to installation, Marc (the company owner) has kept in touch through the entire process in a professional and friendly manner, answering any of my queries. Coming from an italian Stove, I have to say, this is a premium stove. Very high quality material have been used to make the stove. The body of the stove is very sturdy, no flimsy steel, no smelly burning paint coming off the stove... even during the first use. It comes with a smart module on the side, where you can acces and manage a variety of features. The stove is nerly faultess, there is no forced ventilation (no bing noisy fan) as in most European pellet stoves, but it acts more like a convector. The heat is slowly released through the vents until the room/rooms temperature has been reached. Also it is very quiet,. Very happy with the stove, all my family love it. Easy to use, and very cheap to run.. easy to clean and service. I am able to heat up all the ground floor of my 3 bedroom end terraced house, which is failry insulated. Also the stove is able to wam up upstairs decently... just by leaving the door open in my lounge. You will not be left in the dark and worries. Mark will go through a training session once the stove has been installed... to explain how to use the stove. He is always very supportive and available any faults or problems should arise. Thank you so much for the stove.
My island petite is a joy to use and I plumbed it into the underfloor heating , which works a treat. An extremely well engineered piece of kit. I can certainly recommend this stove, Kim Woods
Had a Lundy5 stove installed in our drafty 200 year old stone cottage during Summer 2023. Just enjoyed a lovely warm Christmas not worrying about the gas and electric bills. Really well designed and as per the old creature comforts advert its 'easily turn off and onable'
We had been looking for a while for a pellet burner with a back boiler to replace our old 5kw multi fuel stove but generally they were too big for our hearth. The lundy 8 was small enough to fit without alterations, the back boiler keeps our heatpump running to a minimum which reduces running costs greatly with the current electricity prices. Daily operation is simple with the remote control ,no fuss, the lundy 8 will happily run for 12+ hours with good pellets before clearing the grate. After 12 years of logs and coal in our old multi burner the Lundy is a dream ! Marc was very helpful with installation and product instruction, i would thoroughly recommend Island Pellet Stoves .
After spending time in Sweden earlier this year in a cabin with a pellet stove we were totally sold on having one fitted in our living room fireplace instead of a traditional log burner. After much research we selected the Lundy 5 as it is an attractive stove, easy to use and the heat can be controlled from the user interface. We are so impressed with the stove, the engineering and quality of this product is outstanding. Marc was fantastic through the whole process and clearly is passionate and knowledgable on all the detail about his product. It is so easy to start/stop, it fires up quickly and makes a great feature in the room.
We are very happy with our Lundy5 Pellet Stove and the service we received in installing it. It was quick very clean and efficient. The post installation training was very good and helpful. We would recommend Island Pellet Stoves to anyone.
I was looking for a stove with ‘British’ country charm for my new home, something to add a warm and cosy feel on winter nights. I looked at log burners (a lot of my friends have them) but they were too messy and way too much work. I looked at European and American pellet burners but most lacked the charm I was after, and had very loud fans. I had nearly given up when I came across the Lundy 5 from Island Pellet Stoves. Designed and made in Wales by a company whose passion for their product is contagious. No loud fan, designed specifically to produce a beautiful cosy flame, it easily warms up my 30 square metre lounge and is so easy to use - it has a remote control for goodness sake. The training and aftercare is second to none. This is not a huge faceless company; you're buying from a team of people who care about their product and how happy you are with it. Give them a call - they're passionate, not pushy.
We have owned our Lundy 5 stove for just over a year now. It has functioned flawlessly throughout that time. The installation only took half a day and we received ample instruction to get us up and running, ready for out first winter. The daily cleaning requirement is so simple that I get it done whilst the kettle is boiling for my morning coffee. The weekly and monthly cleaning requirements are equally simple and only take 5 and 15 mins respectively. I put this down to the simple and robust design of the Lundy stove. As we live in the foothills of the Scottish Highlands and I believe the most northerly installation to date, I elected to carry out the annual service myself. I received the required parts and a detailed instruction by Marc on how to carry out this procedure. It only took me a few hours to complete and is possible with anybody who has a little DIY knowhow, a good hoover and a few tools. It was quite often we had the stove running from 7am to 10pm daily and it kept the downstairs rooms comfortably warm. We spent about £400 on wood pellets which lasted the whole winter (Oct - Mar) and it easily saved that on gas for the central heating. I can definitely recommend ringing Island Pellet Stoves and Marc if you are considering installing a wood pellet stove.
Just had a Lundy stove fitted and it’s fabulous. It’s completely changed my previously chilly lounge- diner making it warm and inviting 😀
We have just finished our 3rd A rated Eco-home new build, in the last 2 we have had a large open plan space 17' x 54' and installed 2 Island stoves, a Lundy 5 and a Lundy 8 one at each end.
I was looking for an easy controlable attractive stove with a cosy looking flame and that could provide hot water heating to complement the air source on cold/dull days.
I've had a small Italian pellet stove at home for a few years which is really easy to use but looks quite appliance like with a small flame and if you want a boiler then you are looking at big plant room material not a fireplace.
These stoves are unique in the market and perfect for our properties. They are easy to use and maintain, if you put it on in the evening it quickly heats up the space and the flame looks cosy to sit around and the benefit is the in an hour or so it has heated a whole tank of hot water.
The other thing which was great for the bungalows we've built was that they use a balanced flue, this meant that we needed less flue, they didn't need to be high above the roof and also they work well with an air tight house using heat recovery ventilation.
All round they are a great bit of kit.
Dealing with Marc and team has been really good, he knows his product inside and out and has been very helpful with guidance and info all the way through.
We've been very happy with the stoves and the service. I'll be in touch when we're on the next one!
Thanks Marc
I was looking for an easy controlable attractive stove with a cosy looking flame and that could provide hot water heating to complement the air source on cold/dull days.
I've had a small Italian pellet stove at home for a few years which is really easy to use but looks quite appliance like with a small flame and if you want a boiler then you are looking at big plant room material not a fireplace.
These stoves are unique in the market and perfect for our properties. They are easy to use and maintain, if you put it on in the evening it quickly heats up the space and the flame looks cosy to sit around and the benefit is the in an hour or so it has heated a whole tank of hot water.
The other thing which was great for the bungalows we've built was that they use a balanced flue, this meant that we needed less flue, they didn't need to be high above the roof and also they work well with an air tight house using heat recovery ventilation.
All round they are a great bit of kit.
Dealing with Marc and team has been really good, he knows his product inside and out and has been very helpful with guidance and info all the way through.
We've been very happy with the stoves and the service. I'll be in touch when we're on the next one!
Thanks Marc
We chose Island Stoves for our pellet stove following a discussion with them regarding suitability, installation and effectiveness.
We very much liked the British designed & manufactured element as well.
We have had a Ramsey model installed and have to say that it has exceeded expectations. It is efficient, economical, very controllable and looks tremendous in situ.
The installation process was painless and undertaken with a clear high level of expertise.
The follow up training was both straightforward and useful and has left us with the comfort of knowing that we are very well supported.
If you are thinking of having a pellet burner installed do talk to these guys. You wont be disappointed.
We very much liked the British designed & manufactured element as well.
We have had a Ramsey model installed and have to say that it has exceeded expectations. It is efficient, economical, very controllable and looks tremendous in situ.
The installation process was painless and undertaken with a clear high level of expertise.
The follow up training was both straightforward and useful and has left us with the comfort of knowing that we are very well supported.
If you are thinking of having a pellet burner installed do talk to these guys. You wont be disappointed.
After owning our Lundy 5 pellet burner for just over a year, we're COMPLETELY in love with it.
We originally planned to install a standard (and much cheaper) wood burning stove, but because of our house construction (e.g. many steels within walls/ceilings, and an area of felted flat roof), this necessitated a very complex flue installation that would have to vent well above our roof - and we were concerned that this approach would be vulnerable to wind damage in the event of a storm (risking wider damage to our roof structure). What originally attracted us to the Lundy 5 was that, with the use of a balanced flue, we were able to go directly through the wall to the rear of the burner - just as is standard on gas boiler installations. This radically simplified the installation and completely removed the risk of wind-related damage to the flue/roof.
Now that we've had the burner for 14 months, we really appreciate the other/main advantage of the Lundy 5 - not once have we found ourselves scratching around for kindling to get a fire started - it all works at the touch of a button, or can even start itself up at a predetermined time so that its warm by the time that you get out of bed or come home. A further advantage of the pellet burner is its economy - as soon as you switch it off, it stops feeding pellets and minimises wastage of fuel (there's also a delayed timer facility that allows you to programme the burner to switch off after a predetermined amount of time).
There only real down side [to any pellet burner] is the need for electricity to make it work - and hence it can' t be used in the event of a power outage. However, this issue can be overcome by investing in a portable power station (battery) with an AC outlet (that produces a pure sine wave) - a market that has blossomed in recent years, and there now appear to be lots of suitable products available (many of which are 100% compatible with solar charging, such that it should be possible to run the burner completely off-grid). The other potential down side to the burner is that the fan makes a constant low-level hum when in use, and the falling pellets make a 'tinkling' sound as they hit the steel grid - but we have come to associate these sounds with the reassuring knowledge that the Lundy 5 is doing what it does best - keeping our house nice and warm!
We originally planned to install a standard (and much cheaper) wood burning stove, but because of our house construction (e.g. many steels within walls/ceilings, and an area of felted flat roof), this necessitated a very complex flue installation that would have to vent well above our roof - and we were concerned that this approach would be vulnerable to wind damage in the event of a storm (risking wider damage to our roof structure). What originally attracted us to the Lundy 5 was that, with the use of a balanced flue, we were able to go directly through the wall to the rear of the burner - just as is standard on gas boiler installations. This radically simplified the installation and completely removed the risk of wind-related damage to the flue/roof.
Now that we've had the burner for 14 months, we really appreciate the other/main advantage of the Lundy 5 - not once have we found ourselves scratching around for kindling to get a fire started - it all works at the touch of a button, or can even start itself up at a predetermined time so that its warm by the time that you get out of bed or come home. A further advantage of the pellet burner is its economy - as soon as you switch it off, it stops feeding pellets and minimises wastage of fuel (there's also a delayed timer facility that allows you to programme the burner to switch off after a predetermined amount of time).
There only real down side [to any pellet burner] is the need for electricity to make it work - and hence it can' t be used in the event of a power outage. However, this issue can be overcome by investing in a portable power station (battery) with an AC outlet (that produces a pure sine wave) - a market that has blossomed in recent years, and there now appear to be lots of suitable products available (many of which are 100% compatible with solar charging, such that it should be possible to run the burner completely off-grid). The other potential down side to the burner is that the fan makes a constant low-level hum when in use, and the falling pellets make a 'tinkling' sound as they hit the steel grid - but we have come to associate these sounds with the reassuring knowledge that the Lundy 5 is doing what it does best - keeping our house nice and warm!
Having lived with a larger more industrial style pellet heater in Spain and wanting a self-sufficient heating solution in the UK, I was delighted to find the Lundy and Marc's vision for a real fire effect, compliant with DEFRA. It's everything I hoped for, a few weeks in. They really go the extra mile also with installation, and it is a pleasure to deal with the inventor.
I have just had a Ramsey pellet stove installed in my new extension and we have been really pleased with it. The service from the team and their professionalism and attention to detail has been superb. The stove itself makes the whole extension so warm and cozy and its stylish too. Would highly recommend using Island Stoves. Thank You.
A real review after two years using a Lundy 5 pellet stove made here in the UK by Island Pellet Stoves. I stress made in 🇬🇧 as recently I had send an item made in Germany back for repair. This took ages and ages just to get a normal response! Dealing with a Company based In Cardiff in this present climate of economics makes more sense once you get tied up in the post brexit mess.
Anyway let’s talk about the stove! One of the best purchases I have made whilst doing my self build. Until I had the underfloor heating up and running via an ASHP, I relied solely on the Lundy 5 to heat my house. Now not everyone is going to have a super insulated 2500 square foot house but in this case the stove heated the whole house!!!! Even the last winter we had a week of minus Ten degrees, it made more sense to run the stove rather than an ASHP that was forever defrosting. Again one bag of pellets each day was enough to keep the house comfortable and cosy. Pellet price has gone up due to conflict but the price is now returning to what it was. Pellet biomass is here to stay and a vital part of a carbon neutral future.
The Lundy 5 is easy to use. Not as easy as an electric heater but you do not get the ambiance of the real flame on an electric heater! The real live flame was a big decider for us but we didn’t want the mess of carrying logs through the house and lots of ash the other way. We also needed control over the heat output something a log burner wasn’t able to do in such a reactive way. We wanted to pop the stove on for a few hours in the evening just for the cozy feel and look. The Lundy 5 looks great in an old inglenook but would look equally at home in a modern home. Mind you, to make a home you need a fire….
To summarise,
If your looking at stoves, have a good look what’s on the market and then look at one of the range from Island Pellet Stoves. You will see how good it is and hopefully my review will help you realise what a great investment and addition to your life it is.
Tony Curtis definitely not a bot 😃
Anyway let’s talk about the stove! One of the best purchases I have made whilst doing my self build. Until I had the underfloor heating up and running via an ASHP, I relied solely on the Lundy 5 to heat my house. Now not everyone is going to have a super insulated 2500 square foot house but in this case the stove heated the whole house!!!! Even the last winter we had a week of minus Ten degrees, it made more sense to run the stove rather than an ASHP that was forever defrosting. Again one bag of pellets each day was enough to keep the house comfortable and cosy. Pellet price has gone up due to conflict but the price is now returning to what it was. Pellet biomass is here to stay and a vital part of a carbon neutral future.
The Lundy 5 is easy to use. Not as easy as an electric heater but you do not get the ambiance of the real flame on an electric heater! The real live flame was a big decider for us but we didn’t want the mess of carrying logs through the house and lots of ash the other way. We also needed control over the heat output something a log burner wasn’t able to do in such a reactive way. We wanted to pop the stove on for a few hours in the evening just for the cozy feel and look. The Lundy 5 looks great in an old inglenook but would look equally at home in a modern home. Mind you, to make a home you need a fire….
To summarise,
If your looking at stoves, have a good look what’s on the market and then look at one of the range from Island Pellet Stoves. You will see how good it is and hopefully my review will help you realise what a great investment and addition to your life it is.
Tony Curtis definitely not a bot 😃
Great customer service was provided by the island pellet stove team from the explanation, installation to the support. The stove is a centre piece of feature in my living room, loving it.
Our first pellet stove (Bulgarian make) bought from Modern Stoves turned out to be a disaster. It never worked properly, unreliable, not lighting up or smoking profusely when lit. We persevered for 18 months trying to get it to work until it eventually blew up - a cabin full of smoke and a fire extinguisher in action. Pretty scary experience!
We turned to Marc (the founder) at Island Pellet Stoves initially to try to fix the faulty stove (before it blew up) as the manufacturers in Bulgaria and distributor in the UK were uninterested and provided no support after sale.
Marc was helpful but with no detailed service manual it was impossible to fix.
Our conclusion was that buying pellet stoves through a retail only outfit was risky. Increased interest in more environmentally sustainable heating solutions does not go hand in hand with availability of post sale support and access to engineers with the required level of knowledge needed to install these stoves correctly and ensure their safe working. We live on a houseboat which adds an extra level of complexity regarding installation as it’s far less ‘standard’.
We learned the hard way and with a different approach we started looking for a new stove.
After considering a few Italian options we went to Island Pellet Stoves and decided on the Lundy 8. This has turned out to be a very good choice.
Lundy 8 works very reliably providing enough hot water to power our underfloor heating throughout the boat as well as keeping the main living area constantly warm. It’s very simple to operate, maintain and keep clean, and with the added options of digital display and timers it makes our boat warm and welcoming whenever needed - this is something very hard if not impossible to achieve on a houseboat.
The stove also looks great! It has a very classic but sleek and modern wood burner stove look different to the others on the market and one that we much prefer. The flame looks very natural and the stove is quiet to operate too. Compared with a wood burning stove, it’s almost smoke free and clean, requiring probably less than a minute of daily cleaning and lights up by pressing a button.
The installation was stress free and Marc was always available online to talk us through setting up, maintenance (not much required) and use of timers. We were initially a bit reluctant about the ‘no need for site visit’ approach and reassurance that most things can be done via video. With hindsight, it couldn’t have been better. Videos of the site gave Marc and Alex (who was brilliant installing the stove) a good idea of access and the installation was totally non problematic, quick, very clean and smooth. Video calls with Marc talking us through working of the stove gave us thorough and hands on experience of learning about the stove and really understanding it.
After our awful experience with the Bulgarian stove we were very distrusting and questioning. Marc put us at ease with his knowledge and understanding of the product. The team in Wales designed, built and tested it so they know it inside out. He explained how they noted and understood the faults with Italian designs (and most other designs) of pellet stoves venting from the bottom, and how they overcame these ensuring that incidents of hot air build up do not happen.
Safety, the ease of operation, simplicity and fault proof design of these stoves is important to them and they practice what they preach.
Island is a great enterprise and it’s good to know that pellet stoves can be manufactured at home as well - and in this case better (!) - than anywhere in the world. Also, unlike Island’s competitors, the people that design, build and understand these stoves are within an easy reach to call for help and respond in the unlikely event of a problem.
We have had the stove since 29th November, 6 weeks now. It saw us through one of the coldest winter spells in England without fault. The post installation care from Island Pellet Stoves has been exceptional.
We turned to Marc (the founder) at Island Pellet Stoves initially to try to fix the faulty stove (before it blew up) as the manufacturers in Bulgaria and distributor in the UK were uninterested and provided no support after sale.
Marc was helpful but with no detailed service manual it was impossible to fix.
Our conclusion was that buying pellet stoves through a retail only outfit was risky. Increased interest in more environmentally sustainable heating solutions does not go hand in hand with availability of post sale support and access to engineers with the required level of knowledge needed to install these stoves correctly and ensure their safe working. We live on a houseboat which adds an extra level of complexity regarding installation as it’s far less ‘standard’.
We learned the hard way and with a different approach we started looking for a new stove.
After considering a few Italian options we went to Island Pellet Stoves and decided on the Lundy 8. This has turned out to be a very good choice.
Lundy 8 works very reliably providing enough hot water to power our underfloor heating throughout the boat as well as keeping the main living area constantly warm. It’s very simple to operate, maintain and keep clean, and with the added options of digital display and timers it makes our boat warm and welcoming whenever needed - this is something very hard if not impossible to achieve on a houseboat.
The stove also looks great! It has a very classic but sleek and modern wood burner stove look different to the others on the market and one that we much prefer. The flame looks very natural and the stove is quiet to operate too. Compared with a wood burning stove, it’s almost smoke free and clean, requiring probably less than a minute of daily cleaning and lights up by pressing a button.
The installation was stress free and Marc was always available online to talk us through setting up, maintenance (not much required) and use of timers. We were initially a bit reluctant about the ‘no need for site visit’ approach and reassurance that most things can be done via video. With hindsight, it couldn’t have been better. Videos of the site gave Marc and Alex (who was brilliant installing the stove) a good idea of access and the installation was totally non problematic, quick, very clean and smooth. Video calls with Marc talking us through working of the stove gave us thorough and hands on experience of learning about the stove and really understanding it.
After our awful experience with the Bulgarian stove we were very distrusting and questioning. Marc put us at ease with his knowledge and understanding of the product. The team in Wales designed, built and tested it so they know it inside out. He explained how they noted and understood the faults with Italian designs (and most other designs) of pellet stoves venting from the bottom, and how they overcame these ensuring that incidents of hot air build up do not happen.
Safety, the ease of operation, simplicity and fault proof design of these stoves is important to them and they practice what they preach.
Island is a great enterprise and it’s good to know that pellet stoves can be manufactured at home as well - and in this case better (!) - than anywhere in the world. Also, unlike Island’s competitors, the people that design, build and understand these stoves are within an easy reach to call for help and respond in the unlikely event of a problem.
We have had the stove since 29th November, 6 weeks now. It saw us through one of the coldest winter spells in England without fault. The post installation care from Island Pellet Stoves has been exceptional.
Replaced our old multi fuel boiler stove with Lundy 8 to heat our property to provide consistent and reliable central heating. Property has no mains gas and we did not want large gas or oil storage tank in our small garden and hence chose wood pellets.
Stove is a classic design that fits perfectly with the aesthetics of our cottage and was easily installed to use existing 5” flue.
We received excellent customer service during initial purchase and commissioning of the stove.
After inconsistent heating using wood and coal over the last few years we now have a reliable, modern and environmentally friendly (compared to oil or gas) and very economical heating system that looks fantastic.
Highly recommend Island Pellet Stoves as an alternative heating solution
Stove is a classic design that fits perfectly with the aesthetics of our cottage and was easily installed to use existing 5” flue.
We received excellent customer service during initial purchase and commissioning of the stove.
After inconsistent heating using wood and coal over the last few years we now have a reliable, modern and environmentally friendly (compared to oil or gas) and very economical heating system that looks fantastic.
Highly recommend Island Pellet Stoves as an alternative heating solution
Very pleased with my Lundy5. High quality, rapid installation. Love the visible flame and radiant heat output. Simple to re-fuel and no mess. Balanced flue a winner. Bench accessory works well for a stove not installed in a fireplace. Running cost about 30% more than price-capped mains gas.
Great little stove. We have Lundy 8 which also runs 4 x 1kw radiators. Easy routine maintenance each week and month. I can even sweep the 5 inch flue and service the stove annually myself without too much trouble. Heats sitting room, water and the radiators, which certainly keeps the winter chill off other rooms in the cottage. Marc Howells has been very helpful in the year since it was installed, no query too much trouble. If we have one criticism, it's a little noisier than expected....although it is a lot less work and provides a lot more heat throughout the cottage than the old multifuel stove, which only heated the sitting room and hot water!
We have had our stove for a year now and we love it to bits. It is beautifully engineered and runs all day on a single fill so is really low cost to run. It looks great in our old listed building fire place and most people think it is just a normal log burner until we explain what a brilliant bit of kit it is!
Just though I would update my review after 3 years (I think the original bit above was from back in Dec 2021).......this stove has been amazing. It gets an enormous amount of use, often running all day through the winter. It just continues to run beautifully and without a doubt was the best addition we made to our house renovation. Thank you Island Pellet Stoves.
Just though I would update my review after 3 years (I think the original bit above was from back in Dec 2021).......this stove has been amazing. It gets an enormous amount of use, often running all day through the winter. It just continues to run beautifully and without a doubt was the best addition we made to our house renovation. Thank you Island Pellet Stoves.
I use a pellet stove to heat the kitchen and the hot water as I do not have mains gas. Before my Island stove I had a Lohberger pellet stove which was noisy and used a lot of pellets; however the main reason I switched to Island was the difficulty of getting the Lohberger serviced. I now have the Island Lund 8 which was installed just over 6 months ago, and I am extremely happy! It is quiet, attractive to look at and, with the special double flue that Marc recommended , much more efficient and economical than the Lohberger. Are there any downsides? One niggle is the small size of the flap where you fill the pellet reservoir; I use a long narrow 'hod' to fill the reservoir but even so I sometimes spill a few pellets when filling. It would be great if Marc and his team could make a funnel that could fit in the open flap that would help prevent the tendency to spill pellets when filling the stove. In addition, an essential accessory is a good ash vacuum cleaner; you do need to clean out the stove each morning, but this only takes a couple of minutes if you have a good ash vac. Other than that its all good: I love the flame showing through the glass door and the remote control that enables me to control the stove easily and adjust heating temperatures etc. Overall , I am delighted with the Lundy 8 and would thoroughly recommend it to anyone considering a pellet stove.
Having had a disappointing experience with a pellet stove in the past, I was anxious to get it right this time, but as soon as I spoke to Marc I knew I had found a company that I could trust, because they know their product inside out, they build it themselves, and they clearly believe in it. Every question I asked was answered quickly, and every email replied to promptly
Once I had placed my order, Marc kept in touch with updates on progress, and on the appointed day his fitter turned up on time, and had the job done quickly and efficiently, and with next to no mess
Because of lockdown Marc had to commission the stove over the phone. This was accomplished in a comprehensive, clear, easy to understand, and painless manner, meaning that-even I understood how it worked! Once lit, Marc called me to make sure that everything was working as it should, and rang again the following day just to be certain that I was happy with everything
I would highly recommend Island Stoves - their product is excellent quality, well made (in the UK too) and efficient, as well as being highly efficient and environmentally friendly
Once I had placed my order, Marc kept in touch with updates on progress, and on the appointed day his fitter turned up on time, and had the job done quickly and efficiently, and with next to no mess
Because of lockdown Marc had to commission the stove over the phone. This was accomplished in a comprehensive, clear, easy to understand, and painless manner, meaning that-even I understood how it worked! Once lit, Marc called me to make sure that everything was working as it should, and rang again the following day just to be certain that I was happy with everything
I would highly recommend Island Stoves - their product is excellent quality, well made (in the UK too) and efficient, as well as being highly efficient and environmentally friendly
We recently purchased a Lundy 5 pellet stove to replace our villager wood burner. We were looking for a stove that would look similar to a wood burner in our inglenook fireplace without the mess of using wood and coal but would give a similar burning effect.
We already have a wood pellet stove in our dining room so know the advantages of using pellets including efficiency cost control and cleanliness.
Our Lundy 5 has been everything we expected including the reassurance that if we have any problems in the future we have excellent back up from Island Pellet Stoves who are based in Cardiff.
We already have a wood pellet stove in our dining room so know the advantages of using pellets including efficiency cost control and cleanliness.
Our Lundy 5 has been everything we expected including the reassurance that if we have any problems in the future we have excellent back up from Island Pellet Stoves who are based in Cardiff.
Island Stoves have been brilliant to deal with and have assisted us right through from the planning stage, through to installation and commissioning.
Prior to buying the stove, I had always had wood burners, but these are somewhat of a blunt instrument in comparison to the Island Stove. My friends who work in the wood burning industry were sure we would be disappointed, citing noise and a poor flame pattern. Neither has been an issue. How many wood burners can you program to come on at a specific time, this ensuring a warm room when we come downstairs? Awesome product and a great company
Prior to buying the stove, I had always had wood burners, but these are somewhat of a blunt instrument in comparison to the Island Stove. My friends who work in the wood burning industry were sure we would be disappointed, citing noise and a poor flame pattern. Neither has been an issue. How many wood burners can you program to come on at a specific time, this ensuring a warm room when we come downstairs? Awesome product and a great company
This is a very impressive piece of kit. The quality of the design and engineering are absolutely first class and it looks and feels bulletproof. There are so many pleasing features such as the remote control, the touch screen, how it switches on and off, this is clearly a very well designed and made stove. The whole process from order to installation was very easy, we kept having to delay due to issues with our new extension and it was never a problem. Wouldn't hesitate to recommend.
We were due to have our stove fitted a week after lockdown, and we couldn't have it fitted until July but it was worth the wait. The fitting went really well, Marc spent time commissioning the stove so it ran at maximum efficiency. Now we've had it going on some cooler evenings and it give us a really cosy feeling, can't we can't wait for the colder days. The timer and remote control is a fantastic idea, we've got the comfort with the automation of a gas boilers and effect of a wood burner, with out having to keep putting logs on it. We're not getting any younger and it's so easy to use. Mike & Carol (9th September 2020)
Island Pellet Stoves assisted us with the installation of one of their pellet stoves, flue and prefabricated chimney stack for a temporary structure we built in the Swiss alps. The stove itself was excellent - great design and function. The level of service was also fantastic. I would have no issues recommending them, and I would now love to have one of their stoves in my house!
Amazing service from the first call until the final commissioning - Marc really knows his product and is very enthusiastic about them too!
We just love using our stove, it’s clean, easy to fill and really has a quality feel about it.
It’s designed and manufactured in the UK, which is one of the things that first attracted us to Island Pellet Stoves (keeping it local).
I would not hesitate to recommend Marc and Island Pellet Stoves - We have just about reached our one year anniversary and we’ve had trouble free fires since.
Thanks again Marc, we are so pleased with it 😊
Steven & Suzanne Curtis
We just love using our stove, it’s clean, easy to fill and really has a quality feel about it.
It’s designed and manufactured in the UK, which is one of the things that first attracted us to Island Pellet Stoves (keeping it local).
I would not hesitate to recommend Marc and Island Pellet Stoves - We have just about reached our one year anniversary and we’ve had trouble free fires since.
Thanks again Marc, we are so pleased with it 😊
Steven & Suzanne Curtis
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Installation in St Albans
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FAQs
Frequently Asked Questions
It is recommended to service your wood pellet stove at least once a year, preferably before the heating season begins.
Regular servicing improves efficiency, extends the lifespan of your stove, and ensures safe operation.
A typical service can take anywhere from 1 to 2 hours, depending on the condition of the stove.
